AAQP Labs

Dispute & Chargeback Policy

If you believe a charge from AQP Labs is incorrect, unauthorized, or duplicated, contact us before filing a card-network dispute. Include your receipt email, approximate date, amount, and a short description of the issue. We respond to billing inquiries within 2 business days.

Our process

  • We investigate the order, receipt records, and prior communications.
  • If we find an error, we refund or correct promptly.
  • If the charge is valid, we explain why and provide documentation.

Card network disputes

Filing a dispute without contacting us first may delay resolution and can result in temporary suspension of access while the dispute is open. We cooperate fully with payment networks and will provide the order, receipt, communication, and policy records we hold when defending legitimate charges. AQP Labs remains the merchant of record for the dispute.

Fraud

If you did not authorize a charge, tell us immediately so we can help secure the account and coordinate with the payment processor.

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